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So that we can answer your request more efficiently, please answer the following fields when sending your inquiry.

Please enter your product model e.g. DSC-T10:

Please enter the country where you bought your device:

Using the nav-u website

Have you installed Active Sync on your PC ?

Yes

N/A

Have you plug in the AC adaptor and connected it to your nav-u?

Yes

N/A

Have you connected your USB to your nav-u and your PC?

Yes

N/A

Have you checked that you have inputted the correct license key on your PC?

Yes

N/A

Have you checked your Device ID matches the Device ID on your nav-u device?

Yes

N/A

Have you tried to repeat the download using the URL sent to you in your confirmation email?

Yes

N/A

Please add any additional comments here.

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